Industry & Public Good · Professional Services

    One Salesforce for every client, pitch and engagement

    From referral and conflict check to pitch, delivery and relationship growth — KVP brings Sales Cloud, Agentforce, Experience Cloud and Data Cloud together for law, consulting, IT services, engineering, advisory and agency firms.

    How does Salesforce work for professional services firms?

    Salesforce becomes the firm's single system for clients, relationships, business development and engagements. KVP's reusable professional-services build adds Client and Deal 360 pages, AI referral intake, AI conflict checks with an accept gate, a pitch workspace with RFP AI, rate cards and timesheets, client and partner portals, and Agentforce agents for BD, pipeline, management insights and data stewardship. The same build is relabelled per sub-sector — a "matter" becomes an engagement, project, mandate or search assignment.

    The client journey, connected end to end

    1. 1

      Refer

      Partner or client refers work via portal; AI reads the documents.

    2. 2

      Check

      AI conflict check, risk band, approval and accept gate.

    3. 3

      Pitch

      Pitch workspace, RFP AI requirements and win strategy.

    4. 4

      Deliver

      Engagement, rate card, timesheets and checklists.

    5. 5

      Grow

      Relationship health, insights agents and cross-sell.

    Sub-sectors we serve

    Pick your sector to see how the build speaks your language and what sells best.

    Law firms

    High fit

    Your terminology

    Matter · partner counsel · pitch · conflict check

    What sells best

    • AI conflict check + accept gate
    • Referral portal with AI intake
    • Pitch workspace + RFP AI
    • Matter, rate card & timesheets

    Example use case

    An external counsel's referral is read by AI, conflict-checked across all entities and turned into a deal, pitch and matter in one tracked journey.

    Professional-conduct conflict rules, client confidentiality and privilege, DPDP / GDPR.

    Our professional services offerings

    Eight capability groups, built on Salesforce and ready to configure for your firm.

    Client & relationship

    • Client 360 and Deal 360 pages
    • Engagement (matter) 360 view
    • Relationship map with explainable health score
    • Leadership home dashboard
    • Data quality, duplicates and enrichment
    • Email-signature contact capture
    • Consent & preference management (DPDP)

    Referral & intake

    • Partner / counsel referral portal
    • AI referral intake that reads PDF and DOCX parties
    • End-to-end referral journey tracker

    Risk & compliance

    • AI conflict check with risk bands and escalation
    • Approval workflow with branded approval email
    • Accept gate before work begins

    Business development

    • Pitch workspace
    • RFP-first AI requirements
    • RFP clarification tasks
    • Competition intelligence and loss reasons
    • Deal strategy AI: next step, competitors, win strategy

    Delivery & finance

    • Engagement management
    • Rate card: allocated vs logged hours and cost
    • Time entry & timesheets
    • Opening checklists and journey task automation

    Portals

    • Client portal: onboarding, KYC uploads, requests, chat
    • External partner / sub-contractor portal: assignments, time, documents

    Agentforce agents

    • BD Assistant
    • Pipeline Assistant
    • Management Insights
    • Data Steward
    • Client and partner portal agents

    Document AI & Data 360

    • Document AI classification for engagement, onboarding, pitch and referral files
    • Unified client profiles, calculated insights and segments with Data Cloud

    Agentforce for professional services

    AI that reads referrals and RFPs, assesses conflicts, drafts win strategy, summarises engagements and answers leadership questions — grounded in your Salesforce data with Einstein Trust Layer masking on.

    AI referral & document intake
    AI conflict check & risk bands
    Deal strategy & RFP AI
    BD & Pipeline Assistant agents
    Management Insights agent
    Data Steward agent
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    Frequently asked questions

    Which professional services firms does KVP work with on Salesforce?

    Law firms, management consultancies, IT services and system integrators, engineering and AEC consultancies, M&A advisers, executive search, real estate advisory, marketing and PR agencies and insurance brokers. The same core build is relabelled for each sub-sector's terminology.

    Is this a ready-made build or a custom implementation?

    KVP has a reusable professional-services build on Salesforce that is demonstrated in a KVP demo org. Most capabilities need configuration or relabelling for your firm; production roll-out needs sizing, security review and data migration.

    Which Salesforce licences are needed?

    Sales Cloud for core CRM and BD; Einstein / Agentforce for AI features; Experience Cloud for client and partner portals; Data Cloud licences and credits for unified profiles and segments. Editions and pricing are confirmed during scoping.

    How does KVP handle regulated sub-sectors?

    Insurance, investment advisory, healthcare referrals and government work need a compliance and legal review covering data protection, sector regulators and AI use before any commitment. Einstein Trust Layer masking stays on.

    See the professional services build in action

    We'll walk you through the journey with your sector's terminology and use cases.

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